Rules

Terms and conditions of sale

By ticking the “I agree to the terms of sale” box, you confirm that you have read these terms of sale in full, that you understand them, that you agree to the conditions set out in them and that you undertake to comply with them.

1. General provisions

  1. These terms of sale (the “Terms”) set out the procedure for buying and selling products in the www.alifedrinks.com online store, and the rights, obligations and liability of the Buyer and the Seller.
  2. Seller: Kauen Craft Ltd., legal entity code 135774259, VAT payer code LT357742515, registered address V. Krėvės Ave. 118, LT-50313 Kaunas, Lithuania; data about the company is collected and stored in the Register of Legal Entities of the Republic of Lithuania. The Seller's contact details are given at the end of these Terms.
  3. The Buyer is a natural or legal person who purchases alife energy drink products in the online store for their personal, family, household or business needs.
  4. The online store is the alife energy drink online point of sale, available at www.alifedrinks.com.
  5. By placing an order, the Buyer confirms that they have read, understood and agree to these Terms.
  6. The Seller has the right to amend the Terms. The version of the Terms in force at the time the order was placed applies to that order.
  7. The goods are the alife energy drink.

2. The Buyer's right to purchase in the online store

  1. In accordance with Article 6¹ of the Law on Food of the Republic of Lithuania, purchases in the online store may be made by natural persons who are at least 18 years of age, as well as by legal entities. It is prohibited to pass on purchased energy drinks to persons under 18 years of age.
  2. When placing an order, the Buyer is responsible for the accuracy of the data provided and undertakes to provide only correct, complete and up-to-date data.
  3. Energy drinks must be consumed responsibly. Before purchasing and consuming the product, the Seller recommends that the Buyer reads the product label, ingredients, nutritional information, warnings and consumption recommendations.

3. Age restriction and responsible consumption

  1. The alife energy drink is not sold to persons under 18 years of age.
  2. By placing an order in the online store, the Buyer confirms that they are at least 18 years of age and that the recipient of the order is also at least 18 years of age.
  3. The Seller has the right to cancel an order or refuse to fulfil it if it turns out, or there is reasonable doubt, that the Buyer or the recipient of the parcel is under 18 years of age.
  4. On delivery, the courier may ask the recipient to present a document confirming their identity and age. If the recipient does not present such a document, or if it cannot be confirmed that the recipient is at least 18 years of age, the parcel may not be handed over and may be returned to the Seller.
  5. Energy drinks must be consumed responsibly. The Buyer is advised to read the product label, ingredients, caffeine content, nutritional information, warnings and consumption recommendations.

4. Goods, prices and product information

  1. The online store provides the key information about the goods: name, quantity, price, ingredients and other information relevant to the consumer.
  2. Prices are shown in euros including VAT, unless stated otherwise in the online store.
  3. The delivery price, where applicable, is shown before the Buyer confirms the order.
  4. The Seller aims to keep the information in the online store accurate and up to date, however the appearance, design or shades of the product packaging may differ slightly from the images shown in the online store.
  5. If, due to a technical error, an obvious system error or other reasons beyond the Seller's control, an obviously incorrect price or other material information was displayed in the online store, the Seller has the right to refuse to fulfil such an order, informing the Buyer without delay and refunding all amounts paid.

5. Placing an order and concluding the contract

  1. To purchase goods, the Buyer selects the goods, adds them to the cart, provides delivery and contact details, selects a delivery and payment method and confirms the order.
  2. The purchase–sale contract is deemed to be concluded from the moment the Buyer confirms the order in the online store and the Seller sends the Buyer an order confirmation to the email address indicated by the Buyer.
  3. The Seller has the right not to confirm or to cancel an order if the goods are no longer in stock, the order was placed incorrectly, the Buyer provided incorrect data, or there are other objective reasons why the order cannot be fulfilled.
  4. If the Buyer has already paid for the goods and the Seller cannot fulfil the order, the amounts paid are refunded to the Buyer no later than within 14 calendar days.
  5. Until payment for the goods has been made in full, they remain the property of the Seller, to the extent permitted by applicable law.

6. Payment

  1. Using electronic banking — where advance payment is made through the electronic banking system used by the Buyer via the “Paysera” electronic payment system. By following the “Paysera” instructions, a payment corresponding to the Buyer's order in the www.alifedrinks.com store is generated in the electronic banking system. The Buyer transfers the money to the www.alifedrinks.com store account held at the bank they have selected. Responsibility for data security in this case lies with the relevant bank, as all monetary operations take place in the bank's electronic banking system and in “Paysera”, where payments are confirmed (authorised). The Buyer is fully responsible for the accuracy of the data and instructions submitted in the “Paysera” system and for protecting their passwords and identification means.
  2. The order is processed after successful confirmation of payment, unless stated otherwise in the online store.
  3. The VAT invoice is issued electronically and sent to the email address indicated by the Buyer, or made available in the Buyer's account if that feature is used.

7. Delivery

  1. Goods are delivered within the territory of the Republic of Lithuania only.
  2. Goods are delivered by a delivery partner chosen by the Seller, where this is necessary to fulfil the order in the specific case.
  3. Delivery methods, timeframes and prices are shown in the online store before the Buyer confirms the order. Unless a different period is stated in the online store, the goods are delivered no later than within 30 calendar days from the day the purchase–sale contract was concluded.
  4. The Buyer must provide an accurate delivery address, phone number and other data necessary for delivery.
  5. If the parcel is not delivered because of incorrect data provided by the Buyer, the Buyer's absence at the indicated address, an unsuccessful attempt to contact the Buyer or other circumstances attributable to the Buyer, the costs of repeat delivery or return may be charged to the Buyer.
  6. On delivery, the Buyer must check the condition of the parcel packaging. If the Buyer notices damage to the packaging, they should note it in the courier's documents (or inform the courier if the goods are picked up from a parcel locker), or refuse to accept the parcel and inform the Seller without delay.
  7. If, under the process applied by the Seller or the delivery partner, an age check is carried out on delivery, the Buyer and the recipient of the parcel must cooperate and present a document confirming their age when asked to do so.
  8. From the moment the goods are handed over to the Buyer or to a person indicated by the Buyer, the risk of accidental loss of or damage to the goods passes to the Buyer.

8. Returning goods and the right of withdrawal

  1. A Buyer who is a consumer has the right to withdraw from the distance purchase–sale contract within 14 calendar days of the day the goods were received, without giving a reason, save for the exceptions provided for in legislation. The provisions on withdrawal set out below apply to the Buyer (the consumer).
  2. To withdraw from the contract, the Buyer must send the Seller a clear notice by email or by another means indicated in the online store (in that case the Seller immediately confirms to the Buyer that the withdrawal has been received).
  3. The returned goods must be unused, undamaged, must not have lost their marketable appearance and must be in their original, undamaged packaging where damage to the packaging would affect the safety, hygiene or quality of the goods.
  4. In accordance with the provisions of the Civil Code of the Republic of Lithuania, the Buyer's right to withdraw from a distance contract does not apply to sealed goods which have been opened after delivery and which cannot be returned for health protection or hygiene reasons. Opened energy drink packaging is therefore not accepted for return.
  5. The Buyer is responsible for packaging the returned goods and delivering them to the Seller, unless the Seller indicates otherwise in the online store or individually.
  6. If the Buyer lawfully withdraws from the contract, the Seller refunds the amount paid for the goods (using the details used for the purchase) no later than within 14 calendar days of receiving the Buyer's notice of withdrawal. The Seller may withhold the refund until the returned goods are received, or until the Buyer provides evidence that the goods have been sent to the Seller, whichever occurs first. If the value of the returned goods has decreased as a result of handling that was not necessary to establish the nature, characteristics or functioning of the goods, the Seller has the right to reduce the refund proportionately.

9. Defective goods and guarantees

  1. The Seller is responsible for ensuring that the goods match the description given in the online store and that they are of appropriate quality and safe to consume in accordance with the requirements of legislation.
  2. If the Buyer believes that the goods received are defective, damaged or do not match the order, they must contact the Seller by email as soon as possible, providing the order number, a description of the problem and photographs.
  3. Where it is established that the goods are defective through the Seller's fault, the Buyer may be offered a replacement or a refund of the amount paid in accordance with applicable law.
  4. Where the defect is confirmed by the Seller, the Seller covers the cost of returning the defective goods.

10. The Buyer's obligations

  1. The Buyer undertakes to provide correct registration, order, payment and delivery data.
  2. The Buyer undertakes to pay for the goods on time and to accept the ordered goods when they are delivered by the courier.
  3. The Buyer undertakes to comply with these Terms, with the instructions provided in the online store and with the requirements of the legislation of the Republic of Lithuania.
  4. The Buyer is liable for damage arising from the provision of incorrect data, improper use of the goods or other actions attributable to the Buyer.

11. The Seller's rights and obligations

  1. The Seller undertakes to enable the Buyer to use the online store and to purchase the goods offered there, provided that there are no technical, legal or other objective obstacles.
  2. The Seller undertakes to provide clear information about the goods, prices, delivery, payment, returns and consumer rights.
  3. The Seller has the right to suspend the operation of the online store temporarily or permanently for technical, security, legal or other objective reasons.
  4. The Seller has the right to restrict or cancel an order if the Buyer breaches the Terms, provides incorrect data, abuses the right of return or otherwise acts in bad faith.
  5. The Seller is not liable for failure to perform or improper performance of its obligations where this was caused by force majeure circumstances.

12. Personal data protection

  1. The Buyer's personal data is processed for the purposes of accepting, paying for and delivering the order, customer service, accounting and compliance with legislation.
  2. The Seller processes only those Buyer's data that are necessary to carry out the process of selling and delivering the goods, including first name, last name, delivery address, phone number, email address, payment and order information.
  3. For delivery purposes, the Buyer's data may be transferred to the delivery partner chosen by the Seller where this is necessary to fulfil the order.
  4. Detailed information about the processing of personal data, retention periods, the rights of data subjects and the use of cookies is provided in the separate Privacy policy, which also describes how cookies are used.

13. Complaints and dispute resolution

  1. To submit a complaint or a claim, the Buyer may contact the Seller by email.
  2. The Seller responds to the Buyer's claim no later than within 14 calendar days of receiving it, unless legislation provides for a different period.
  3. If a dispute cannot be resolved amicably, the consumer may apply to the State Consumer Rights Protection Authority. Information about the handling of consumer disputes is published on the VVTAT website.
  4. These Terms are governed by the law of the Republic of Lithuania. The rights set out in these Terms do not limit the rights granted to the consumer by the Civil Code of the Republic of Lithuania and other applicable legislation of the Republic of Lithuania.

14. Final provisions

  1. The Terms take effect from the day they are published in the online store.
  2. If any provision of the Terms becomes invalid or unenforceable, this does not affect the validity of the remaining provisions of the Terms.
  3. All notices to the Buyer are sent to the email address indicated by the Buyer when placing the order, or made available in the online store.
  4. The Seller's customer service contacts: email hello@alifedrinks.com, tel. +370 606 54 047, working hours Mon–Fri 08:00–17:00.