Grąžinimas
Grąžinimo taisyklės
These return rules set out the procedure for returning goods purchased in the www.alifedrinks.com online store, the consumer's right to withdraw from a distance purchase–sale contract, refunds and the handling of claims regarding defective goods. The rules have been prepared in accordance with Articles 6.228¹⁰ and 6.228¹¹ of the Civil Code of the Republic of Lithuania.
Can I return a product?
Yes. A consumer has the right to withdraw from a distance purchase–sale contract within 14 calendar days of the day the goods were received. If the returned energy drink packaging is unopened, undamaged and has not lost its marketable appearance, it can be returned. A legal entity may return goods if they are defective or the packaging is damaged.
How long do I have to return an item?
Withdrawal from the contract must be notified within 14 calendar days of the day the goods were received.
When can goods not be returned?
The consumer's right of withdrawal does not apply to energy drinks whose packaging was opened after delivery and which can no longer be returned for health protection and hygiene reasons. Goods that have been damaged through improper storage or use by the consumer also cannot be returned. A legal entity cannot return goods that are of proper quality and have undamaged packaging.
What should I do if the product is damaged or I received the wrong item?
Contact us as soon as possible by email at hello@alifedrinks.com, stating your order number, briefly describing the problem and attaching photographs of the product and the packaging.
Who pays the return costs?
If the consumer withdraws from the contract in respect of goods of proper quality with undamaged packaging, the direct costs of returning the goods are paid by the consumer. If it is established and acknowledged by the Seller that the goods are defective, were damaged during delivery or that the wrong item was delivered, the reasonable return costs are covered by the Seller (this also applies to legal entities).
When will I get my money back?
The Seller refunds the money no later than within 14 calendar days of the day the notice of withdrawal was received. The Seller has the right to withhold the refund until the returned goods are received, or until the consumer provides evidence that the goods have been sent to the Seller, whichever occurs first. These periods also apply to a legal entity that has purchased defective goods or goods with damaged packaging.
How do I submit a return request?
Write to us by email at hello@alifedrinks.com stating your order number, first name, last name, the item being returned and, if you wish to give one, the reason for the return. Alternatively, use the return feature in the www.alifedrinks.com online store, if one is available.